Multiple Positions - Michigan Science Center

Posted on 3/12/26

Guest Relations Associate

$15 an hour - Part-time

Full job description

Guest Relations Associate (Guest Relations Department)

Regular, Part-Time, Hourly, Non-Exempt FLSA Class, Weekend/Evening Work Required

Reports To

Front of House Manager

Job Overview

The Guest Relations Associate is an engaging role at the forefront of customer service at the Michigan Science Center, primarily working at the Box Office and Science Store. Additional Guest Relations work locations may also include Kidstown, Toyota Engineering Theater, IMAX Dome Theatre, and the office level. The ideal candidate will be able to thrive in a fast-paced environment where attention to detail is vital, will be confident and self-directed when providing excellent customer service, and report guest feedback to management in a timely manner. This is a chance for a motivated individual to help bring science, technology, math, and engineering to life for students and families in our community.

Responsibilities and Duties

• Provide excellent customer service to all members and guests entering the museum by upselling unique Michigan Science Center experiences including theaters, exhibits, membership, and merchandise.
• Become the eyes and ears of the guest experience and building conditions, and effectively communicate concerns through proper channels.
• Ensure show readiness by arranging stanchions and signage and keeping work areas secure.
• Track lost and found items.
• Open and close out cash registers in accordance with strict cash handling procedures.
• Support additional guest experience locations including membership fulfillment, group reservations, and call center operations as needed.
• Be knowledgeable about the museum and its internal and external public products and services.
• Direct guests around the museum and help with upkeep of museum floor appearances throughout the day.
• Maintain data confidentiality in compliance with legal requirements and MiSci standards of excellence.
• Promptly and effectively deal with guest requests and complaints.
• Other duties as assigned.

Qualifications and Educational Requirements

• High school diploma or GED completion required and must be at least 18 years of age.
• 2 or more years of experience in point-of-sales, reservations, telemarketing, and/or customer relations required.
• Computer, cash handling, and credit card processing experience required.
• Must be able to speak and write clearly in English; communicate professionally in person, over the phone, and by email.
• Must be able to work a flexible part time schedule including weekdays, weekends and occasional evening hours.
• Must not have legal restrictions on working with children.

Physical Demands

Walk throughout large Science Center between multiple floors, lift and move ≤25 lbs. from time to time and either stand at a counter or sit at a desk for the entirety of a 4-10 hour shift, with occasional kneeling, bending, twisting; use computers, tablets, scanners, and telephones with headsets for whole shifts.

This is a list of the general duties, hours, and expectations for the stated position. The associate who fills this role may be asked to perform other duties as assigned. At all times, associates are expected to help our guests be surprised, discover highlights of the museum and Midtown, be curious about offerings of the Science Center, experience new items in a positive way, and love the wonder that is Detroit. Creativity is valued and reliability is prized; we are in a guest-relations business and we represent a welcoming, tolerant, educational, and fun environment.

Michigan Science Center is committed to building a culturally diverse staff and strongly encourages applications from women and racially underrepresented candidates. It is the policy of Michigan Science Center to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Job Type: Part-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Employee assistance program
• Employee discount

Work Location: In person

Science Center Educator

$15.25 an hour - Part-time

Full job description

Please note that this is an in-person role working in a safety and sanitation focused, guest-engagement environment. While some remote work may be possible, persons selected for this position must be willing and able to work in an in-person public environment.

Michigan Science Center’s Educators excite audiences through electrifying live Science Stage demonstrations, STEM-focused workshops and classes, and by providing children and families with a warm welcome to a world of possibility by engaging in our exhibit galleries. Michigan Science Center inspires curious minds of all ages every year through STEM discovery and interactive education. We are seeking a passionate, flexible, and people-oriented candidate to join our Education team who will assist in bringing playful experiences to audiences of all ages.

Job Overview

The Museum Educator will engage individuals and groups with classes, demonstrations, activities, and experiences around a variety of STEM topics. Educators regularly facilitate live experiences onsite at the Michigan Science Center in Midtown Detroit, offsite through the Traveling Science program, as well as for online/virtual audiences.

Responsibilities and Duties

• Provide high energy, entertaining, educational, and FUN science programming to a wide variety of audiences
• Engage with audiences of all ages in the museum, at off-site events, and in virtual settings with experiences and interactions that spark curiosity and a better understanding of our world through STE(A)M
• Guide visitor and student exploration in STE(A)M through playful learning experiences
• Execute processes and procedures in daily opening/closing, activities’ prep, program facilitation, and exhibit upkeep
• Assist in evaluating all programs and performances by utilizing surveys and recommending areas of improvement
• Participate in training led by Michigan Science Center managers and leaders, as well as external professional development opportunities

Qualifications and Educational Requirements

• Knowledgeable OR curious about physical sciences, life sciences, space sciences, engineering and/or technology
• Confidence in presenting public programs for large and small groups, as well as one-on-one interactions
• Comfortable using videoconferencing equipment and software (Zoom, Google Meet, Cisco Webex)
• Must be able to learn new information (STE(A)M-based/relevant) in a short amount of time and present to others with accuracy
• Must be comfortable and capable working with audiences of diverse age, gender, socio-economic and ethnic background
• Must not have legal restrictions on working with children
• Ability to thrive in a dynamic environment
• Ability to bend, lift up to 50 pounds, stand for extended periods, and have sufficient manual dexterity to operate equipment.
• Legally authorized to operate a motor vehicle in accordance with State of Michigan requirements & successful completion of motor vehicle operator background check.

Preferred Skills and Experiences

• STE(A)M degree (in-progress or completed) or strong content knowledge within a science field
• Experience facilitating hands-on activities or live presentations
• Experience working with children
• Excellent interpersonal, written, and oral communication skills
• Arabic and/or Spanish conversational proficiency
• Ability to work independently and in a team environment

Benefits

• Complimentary family membership to the Michigan Science Center
• Participation in 401k retirement plan after the orientation period (subject to eligibility)
• Discounts at the Science Store gift shop
• Parking reimbursement
• Direct deposit or pay card
• Transform lives of children and communities through STEM

Please provide a cover letter in addition to your resume. Candidates will be required to complete an online or telephone Indeed assessment.

The Michigan Science Center is committed to building a culturally diverse staff and strongly encourages applications from women and racially underrepresented candidates. It is the policy of the Michigan Science Center to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Job Type: Part-time

Pay: $15.25 per hour

Benefits:

• Employee assistance program
• Employee discount
• Professional development assistance
• Retirement plan

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Work Location: In person

Summer Camp Educator

$15.25 an hour - Temporary, Seasonal

Full job description

Job Title: Summer Camp Educator

Department: Education

Reports To: Camps Manager

FLSA Status: Temporary/Seasonal - Non-exempt (40/work week)

Location: In-person; no remote option available

Pay Rate: $15.25/hour

PITCH

Are you looking to inspire curious young minds to discover, explore, and appreciate STE(A)M? Do you thrive in a fast-paced, playful environment? Join our team of Summer Camp Educators at The Michigan Science Center (Mi-Sci) and make a lasting impact on the next generation of scientists! Lead campers them through hands on activities spanning a myriad of topics from space travel to chemical reactions, and so much more.

Please provide a cover letter in addition to your resume. Candidates will be required to complete an online or telephone Indeed assessment.

JOB OVERVIEW

The Summer Camp Educator will display passion and enthusiasm when delivering educational STE(A)M programs to campers in grades K-5. During each week, campers will explore Mi-Sci’s 220+ interactive exhibits, engage in immersive theater experiences, and investigate science phenomena through playful learning activities and hands-on experiments. The Summer Camp Educator will play an integral part in ensuring campers enjoy an exciting, engaging, safe, and educational camp experience this summer.

Learn more about Mi-Sci Spark! Camp here: www.mi-sci.org/camps

DUTIES and RESPONSIBILITIES

• Lead daily STE(A)M activities and demonstrations with the assigned camp group
• Guide camper learning in Mi-Sci exhibit galleries
• Supervise campers during daily lunch and recess time to ensure camper safety
• Accompany campers on off-site field trips as they pertain to the camp theme
• Execute processes and procedures in daily check-in and check-out, activity prep, activity facilitation, and classroom upkeep
• Keep track of daily activities, schedules, and camper behaviors
• Communicate with campers’ families at check-in/out and by posting photos and daily updates to our online family portal
• Assist in maintaining camp materials inventory and upkeep of camp spaces

QUALIFICATIONS

• Experience working with elementary aged children. Classroom and behavioral management experience preferred
• Knowledgeable OR curious about physical sciences, life sciences, space sciences, engineering, and/or technology
• Comfortable and capable of working with audiences of diverse ages, gender, socio-economic and ethnic backgrounds
• Must not have legal restrictions on working with children
• Ability to bend, lift up to 40 pounds, stand for extended periods, and have the sufficient manual dexterity to operate equipment
• Ability to learn new information (STE(A)M-based/relevant) and activities in a short amount of time and communicate to campers with accuracy

EDUCATION & EXPERIENCE

• High school diploma or GED completion
• 1+ years’ experience working with children
• Current first aid and/or CPR certification preferred

Benefits

• Complimentary family membership to the Michigan Science Center
• Discounts at the Science Store gift shop
• Parking reimbursement
• Direct deposit or pay card

PHYSICAL DEMANDS

Extensive standing and walking, frequent kneeling, bending and twisting. Frequent use of stairs to access Mi-Sci galleries and classroom spaces. Occasional, limited exposure to the elements during recess time and field trips. Lifting packages of up to 40 pounds.

WORK ENVIRONMENT

This is a Monday - Friday position; 40 hours per week; Shift time variable This is in-person, public-facing work; Must be available for all days of camp (M-F, June 22-August 14) and staff training weeks (June 8-12 & June 15- 19).

DUTIES

This job description describes the general nature, hours, expectations, and level or work performed by the employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned by the job. The employee may be required to perform other job related duties as requested by the supervisor or senior management. Requirements are subject to change over time and may possibly be modified to reasonably accommodate changing institutional needs and individuals with a disability. At all times, employees are expected to help our guests discover the highlights of the Science Center and Midtown cultural campus, be curious about our offerings, and have positive experiences that are new and exciting. Creativity is valued, and reliability is prized. We are a guest- and visitor-focused business and represent a welcoming, tolerant, and fun learning environment.

EEO

Michigan Science Center is committed to building a culturally diverse staff and strongly encourages applications from women and racially underrepresented candidates. It is the policy of Michigan Science Center to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Persons who do not meet all listed criteria but who feel that their knowledge, skills, and experience make them well-qualified candidates are encouraged to apply.

Job Types: Temporary, Seasonal

Pay: $15.25 per hour

Benefits:

• Employee assistance program
• Employee discount
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift

Application Question(s):

• Will you be at least 18-years-old by the start of staff training on June 8, 2026?

Education:

• High school or equivalent (Required)

Ability to Relocate:

• Detroit, MI: Relocate before starting work (Required)

Work Location: In person

Manager of Floor Experience & Engagement

$47,000 - $50,000 a year - Full-time

Full job description

Position Description

Job Title: Manager of Floor Experience & Engagement

Department: Engagement & Experience

Reports To: Managing Director of Engagement, Managing Director of Experience

FLSA Status: Full-time (exempt)

Salary Range: $47,000-$50,000

PITCH

Join a highly collaborative, mission-driven team at the Michigan Science Center (Mi-Sci) dedicated to putting youth, families, and communities in Detroit and across the state of Michigan, “at the center of science.” The Manager of Floor Experience & Engagement plays a pivotal frontline leadership role, ensuring that every public day at Mi-Sci is welcoming, safe, energetic, and inspiring.

This role blends real-time floor operations, guest experience and engagement, education, performance, coaching, and security/safety leadership. The Manager of Floor Experience & Engagement is a highly-visible leader who sets the tone, coordinates the experience, delivers compelling STEM content, and supports staff and volunteers in creating memorable, family-friendly experiences for guests of all ages.

DESCRIPTION

Reporting jointly to the Managing Director of Engagement and the Managing Director of Experience, the Manager of Floor Experience & Engagement is responsible for the day-to-day execution of Mi-Sci’s public-facing operations during open hours. This position serves as the primary manager on duty for the public floor, coordinating staff deployment, guest experience, live demonstrations, stage programming, operational readiness, and safety across exhibits, theaters, stages, and public spaces.

The Manager of Floor Experience & Engagement is expected to be hands-on and highly visible, capable of stepping into live demonstrations, leading stage activities, representing Mi-Sci on camera for media or promotional opportunities, and coaching staff in real time. This role will share responsibilities with other floor positions, providing alternating coverage to ensure consistent leadership presence during public hours, including weekdays and weekends, through coordinated scheduling.

Our Vision

To be a catalyzing FORCE for the FUTURE of STEAM education in Detroit and a dynamic destination in Michigan, making Mi-Sci accessible, engaging, and transformative for all, fostering a vibrant, culturally relevant, community STEAM hub where learning is deeply personal, profoundly social, and inherently joyful.

Our Mission

We put YOU at the CENTER of SCIENCE by inspiring and cultivating a lifelong passion for learning through personalized, immersive, interactive, and playful experiences that connect communities and invite people to SEE THEMSELVES in STEAM.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Floor Operations Leadership and Real-Time “On Floor” Coordination (30%)

Ensures smooth, safe, and well-coordinated daily public programming and operations across all floor environments, including stages and theater spaces.

• Serve as the primary Manager on Duty (MOD) during assigned public hours, acting as the central point of coordination for floor activity.
• Coordinate staffing coverage, deployment, and transitions across galleries, theaters, stages, and public zones based on real-time guest flow, field trips, and events.
• Act as the communication hub between Engagement and Experience teams, ensuring clarity, responsiveness, and alignment throughout the day.
• Adjust schedules, demonstrations, programs, and activations in real time to maintain flow, guest satisfaction, and operational efficiency.
• Support the everyday readiness of public spaces and collaborate with technical, theater, and facilities teams to resolve operational issues quickly.

2. Guest Experience, Engagement Strategy, and Hospitality Leadership (25%)

Creates welcoming, joyful, and memorable experiences for guests through intentional engagement and human-centered service.

• Set the tone, energy, and hospitality standard for the public floor, modeling warmth, inclusivity, and professionalism.
• Facilitate Mi-Sci’s daily guest engagement strategy, ensuring fun, K–12 school- and family-friendly experiences throughout weekdays and weekends.
• Serve as the primary escalation point for guest concerns and service recovery, turning challenges into positive experiences whenever possible.
• Support wayfinding, guest communication, and clarity around schedules, programs, and experiences.
• Ensure guest interactions and experiences align with Mi-Sci’s Quality Standards and commitment to putting YOU at the center of science.

3. Live Demonstrations, Stage Programming, and Media Presence (20%)

Brings science to life through performance, presentation, and public-facing storytelling.

• Co-design, perform, and lead LIVE SCIENCE programming and demonstrations, pop-up STEAM activities, and stage-based programming as needed.
• Train, support, and elevate educators, presenters, performers, and on-floor engagement staff.
• Engage guests directly through inquiry-based facilitation, storytelling, and interactive learning moments.
• Serve as an on-camera representative for Mi-Sci during media interviews, promotional opportunities, and special events when appropriate.
• Help ensure consistent quality, safety, and energy across all live and facilitated experiences.

4. Staff Coaching, Training, and Safety Leadership (15%)

Builds confident, capable, and guest-centered teams through coaching, training, and preparedness.

• Coach and mentor staff and volunteers in excellent customer service, guest engagement, and professional presence.
• Facilitate on-the-floor training related to demonstrations, communication, hospitality, and engagement best practices.
• Support training and readiness around emergency preparedness, safety protocols, and incident response to ensure a secure environment for guests, staff, and volunteers.
• Reinforce expectations, standards, and best practices through modeling and real-time feedback.

5. Systems, Tools, and Continuous Improvement (10%)

Supports operational excellence through effective tools, documentation, and innovation.

• Utilize office productivity software and applications (scheduling, documents, presentations, communication tools) to support daily operations and coordination.
• Comfortably and creatively use AI tools to assist with planning, communication, training resources, and guest engagement strategies, where appropriate.
• Participate in daily debriefs, reflections, and continuous improvement efforts to strengthen floor operations and guest experience.
• Document insights, patterns, and opportunities to inform leadership and improve future programming and operations.

EXPERIENCE

• 3-5 years of experience in guest experience, operations, education, customer service, hospitality, performing arts, or related fields
• 3-5 years in a supervisory role leading staff, volunteers, and/or teams
• Experience coaching or training staff and volunteers preferred
• Experience performing demonstrations, presentations, or stage-based programming preferred
• Experience in museums, science centers, cultural institutions, or visitor attractions strongly preferred

EDUCATION

B.A. or B.S. from an accredited four-year college or university (required)

Degree in education, STEM, communications, hospitality, or related field (preferred)

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver’s License. No other formal certificates required.

PHYSICAL DEMANDS

Must be able to lift up to 40-50 lbs. and, with reasonable accommodation, move throughout the building, stand for extended periods, operate demonstrations, and support hands-on activities and emergency response if required.

WORK ENVIRONMENT

Works primarily onsite in public-facing environments, including galleries, theaters, stages, and event spaces. The schedule includes weekdays and weekends, with variable shifts to ensure coverage during public hours. Weekend, holiday, and evening work may be required during special events, media engagements, and high-volume days.

DUTIES DISCLAIMER

This job description describes the general nature, hours, expectations, and level of work performed. It does not imply these are the only duties required. Responsibilities may evolve to meet institutional needs. Employees are expected to represent Mi-Sci as a welcoming, inclusive, and safe learning environment where creativity is valued, and reliability is essential.

DUTIES

This job description describes the general nature, hours, expectations, and level of work performed by the employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned by the job. The employee may be required to perform other job-related duties as requested by the supervisor or senior management. Requirements are subject to change and may be modified to reasonably accommodate evolving institutional needs and individuals with disabilities. At all times, employees are expected to help our guests discover the highlights of the Science Center and Midtown cultural campus, to be curious about our offerings, and to have positive, new, and exciting experiences. Creativity is valued, and reliability is prized. We are a guest and visitor-focused business, and we represent a welcoming, tolerant, and fun learning environment.

EEO

Michigan Science Center is committed to building a culturally diverse staff and strongly encourages applications from women and from candidates from racial and ethnic minorities. It is the policy of Michigan Science Center to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Persons who do not meet all the listed criteria but who feel that their knowledge, skills, and experience make them well-qualified candidates are encouraged to apply.

Pay: $47,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person