Manager of Operations & Visitor Engagement - Harbor Springs Area Historical Society

Posted on 2/26/26

Full-Time | Exempt | $52,000–$55,000

Position Summary

The Manager of Operations & Visitor Engagement is responsible for overseeing daily operations, visitor services, volunteer coordination, and program execution across all HSAHS properties. This role supports the Executive Director by ensuring smooth day-to-day implementation of organizational priorities and maintaining a high-quality visitor experience.

This is a hands-on leadership position in a small, collaborative nonprofit environment.

Reports to: Executive Director

Supervises: Part-time visitor services staJ and volunteers

Core Responsibilities

1. Daily Operations

• Oversee day-to-day operations of all museum properties
• Coordinate staffing schedules and seasonal coverage
• Maintain operational procedures and front-of-house standards
• Ensure properties are visitor-ready
• Track attendance and basic revenue metrics

2. Visitor Services & Earned Revenue

• Supervise visitor services team
• Manage retail operations (inventory coordination, sales tracking)
• Coordinate facility rentals
• Monitor visitor feedback and recommend improvements

3. Volunteer Leadership

• Recruit, train, and schedule volunteers
• Maintain volunteer communications and recognition programs
• Develop docent training support with curator

4. Programming Support

• Manage annual program calendar
• Coordinate logistics for lectures, events, and educational programs
• Support Blackbird Museum operations
• Assist with exhibit set-up

5. Organizational Support

• Assist with event execution
• Execute marketing tactics (social posting coordination, website updates)
• Provide operational project management as needed

Qualifications

• Bachelor’s degree or equivalent experience required
• Four years professional experience in nonprofit, education, hospitality or museum fields
• Supervisory experience required
• Demonstrated strong organizational and communication skills
• Comfortable working independently in a small team