Customer Success Specialist - CatalogIt

Posted on 12/8/25 

Job Summary

CatalogIt ( www.catalogit.app ) is a leader in collections management software and services. We have built a powerful and respected platform for museums, organizations, private collectors, and conservators to document, share, and manage their collections. We are looking for a full-time, remote team member (preferably in Michigan) to take ownership of a variety of CatalogIt user support and education projects. The annual salary for the position is $45K.

The ideal candidate for the position is self-motivated, organized, creative, and has a solid understanding of collections management principles and museum processes. You will need to fluidly wear a number of hats: supporting end-users via email and video calls, monitoring support topics to include on our support site and Facebook user group, authoring support and educational content, creating videos, and many more functions.

We are a small software-as-a-service company, so you will have the opportunity to experience and participate in a variety of functions essential to running and growing the company. Our users love CatalogIt, and our team members must share the same passion!

Responsibilities

Participate in end-user support requests, troubleshoot user issues, and provide guidance

Maintain and evolve the CatalogIt support site

Monitor the CatalogIt Facebook user group

Create educational and support videos

Contribute topics to our newsletters

Participate in product development by sharing what you hear from users with the product team

Skills

Deep familiarity with museum and collections management processes

Good written and oral communication -- well-spoken, patient, thorough

Good listener and comfortable interfacing with customers

Comfortable embracing technology and working with computers

Proficiency with video creation and editing software (Loom, QuickTime, iMovie, etc.)

Creative thinker and problem solver

Self-motivated, organized, and driven to create

Ability to edit and annotate images, screenshots, etc.

Organized- ability to organize content for discoverability and browsing

Work remotely, independently, and be accountable

Flexible and able to pivot priorities quickly

Proficient with Google Suite, Excel/Word, or similar

Enjoy working with technology

Who we are

We founded CatalogIt out of our deep love for ethnographic art and our long-time passion for collecting. We sought to preserve the rich personal and historical narratives attached to the objects we collected, including the places, people, and relationships wound up in their pasts. Finding no modern, mobile, connected, and well-designed app, we decided to create CatalogIt: a collections management platform for a modern world that has gone mobile and become connected.

It’s working, and we’re looking for someone to help us grow faster and better.

Contact

Please submit resumes and any questions to Dan Rael, dan@catalogit.app