.png){kind=logo}
Posted on 2/21/2023
Job Title: Visitor Experience Associate (VEA) - Part Time
Department: Operations
Reports to: Visitor Experience Manager
Hourly Wage:
Up to $15.00 an hour, dependent on qualifications, education, and experience
The Detroit Historical Society’s mission is to tell Detroit’s stories and why they matter. Founded in 1921, the Society has been bringing together diverse voices and communities around the stories of the region to find their place in the present and inspire the future for almost 100 years. Located in Detroit’s cultural district, the Society administers and develops exhibitions and programming for the Detroit Historical Museum, the Dossin Great Lakes Museum, and our Collection Resource Center at Historic Ft Wayne. The team cares for nearly 300,000 artifacts in its collection and relies on a staff of over 50 individuals to help to continue to bring Detroit’s vibrant stories to life.
Position Description
The
Visitor Experience Associate supports the Detroit Historical Society’s mission,
strategy, and DEAI goals by providing exceptional hospitality and visitor
experiences to all individuals and groups visiting the museum. The Visitor
Experience Associate sells admissions, memberships and Museum Store
merchandise, answers questions, and provides visitors access to amenities. Visitor
Experience Associates also have the opportunity to cross training in events and
curatorial work.
Major Responsibilities
• Provides a warm and welcoming greeting, is friendly and
approachable, and resolves conflict in a professional and courteous manner.
·
Sells museum admissions and museum store merchandise.
·
Participates and uses available product knowledge
training to stay up to date on product features and how they relate to the
collection and exhibitions of The Detroit Historical Museum/Dossin Great Lakes
Museum.
·
Delivers excellent customer service that helps to develop
and cultivate strong buying relationships to achieve service and sales goals.
·
Introduces promotions and opportunities to customers.
·
Works with guests to determine their needs and be able to
recommend appropriate products.
·
Assists in ensuring that the merchandise is maintained
throughout the day by keeping the display area clean, ensuring proper pricing
is displayed and restocking of merchandise.
·
Follows inventory
control procedures and guidelines with cash and merchandise handling.
·
Operates point–of-sale system with accuracy to ensure
proper protocols, including correct software usage, accurate data capture, and
consistent messaging in communication is made with guests.
·
Effectively and accurately provides information to guests
regarding museum policies, exhibits, collections, special
events and programs.
·
Develops in-depth
knowledge of museum operations, as well as its history, exhibitions, and
membership program.
General Responsibilities
· Promotes and processes memberships and assist with membership mailings and database entry.· Maintains work areas—front desk, gift store, employee break room and volunteer spaces.
· Monitors Museum security cameras.
· Attends meetings as required.
· Performs other duties as assigned, directed, or as required to facilitate Society business.
Required Qualifications for Successful Position Performance
· Basic knowledge of customer service best practices and possess excellent communication skills.· Experience in cash handling and utilizing computerized point of sale systems with a high level of accuracy.
· Customer-focused and detail oriented with an ability to multi-task.
· Effectively communicate both verbally and in writing with customers, all organizational levels, professionally and with emotional intelligence.
· Enjoys working with the public and comfortable working with diverse populations, including and integrating all people and groups; respecting people from all backgrounds and cultures; understanding, accepting, and valuing differences between people.
· Willingness to work flexible schedules, including weekends and holidays.
Preferred Qualifications
· Familiarity with Downtown and Midtown Detroit.· First Aid/AED/CPR certification a plus.
· Bi-lingual a plus.
Education and Experience
• High school diploma or GED; some college is
preferred
• Minimum 1-year
of retail experience.
Compensation & Benefits
• Hourly Wage is up to $15.00 an hour dependent on qualifications, education, and experience.
• Paid Parental Leave after 12
months of qualifying service in coordination with FMLA.
Interested applicants must have a valid driver’s license, reliable transportation and be willing to undergo a criminal background check. Applicants must combine all application materials (Cover letter, resume, and list of 3 references with contact information) into one PDF or Microsoft Word document. Please limit document name to 50 characters. The maximum size limit is 11MB. Do not include special characters (e.g., & %, etc.).
Send to: davidw@detroithistorical.org .
No phone calls, please.
EEO Statement
The Detroit Historical Society
(DHS) is an Equal Opportunity Employer seeking to reach a broad and diverse
candidate pool when filling vacant positions. We strongly encourage applications from individuals of diverse
backgrounds. We sincerely believe that our organization and its work benefit
from the perspectives and
talents of a diverse staff. We do not discriminate based upon race, religion,
color, national origin, sex,
sexual orientation, gender identity, age, status as a protected veteran, status
as an individual with
a disability or other applicable legally protected characteristics. Reasonable
accommodations may
be made to enable qualified individuals with disabilities to perform essential
job functions.
The Michigan Museums Association is supported in part by an award from the Michigan Arts and Culture Council.
Thank you to our Partners!
