Navigation Desk Coordinator (2 positions) - University of Michigan LSA Technology Services (6/17/2021)

Compensation: $28,000-$31,000

LSA Technology Services is looking for an enthusiastic, motivated, and customer service oriented individual to join our LSA Navigation Desk support team. This is the hub of our support organization and we triage support requests for all aspects of the college.

This position will involve providing customer service to students, faculty staff and visitors to LSA building. ; assisting the Manager of Technology Library and the Circulation Supervisor in providing oversight of the day-to-day activities of the LSA Navigation Desk; providing some direction/instructions and support for the student employees; assisting the Manager of Technology Library team and the Circulation Supervisor in organizing and providing training for new and existing student employees; providing basic Equipment Loan services (checking out equipment, maintaining the loan equipment, etc) and assist with the operation of other Loan Centers if needed.

Individuals in this position will be expected to participate in continuous service improvement projects and skills development to gain expertise in support centers, customer service, policies, processes, and the upkeep of loan equipment.

There are two positions open for this posting:

  • Mainly one weekend day and the day shift for Fall/Winter; daytime hours during Spring/Summer.
  • Mainly one weekend day and the evening shift during Fall/Winter semesters; daytime hours during Spring/Summer semesters.

Responsibilities*

Primary areas of responsibility are:

50% Customer Services, including

  • Staffing of the LSA Navigation Desk and oversight of the activities of student areas in the LSA Addition.
  • Upper-level customer service, including questions, consultations, and addressing issues
  • Addressing, triaging, and directing questions concerning LSA Technology Services, the College of LSA, and the University of Michigan
  • Collaborate with the LSA Opportunity Hub staff to direct and triage patrons

20% Oversight of the activities and student staff, including

  • Providing oversight for the Navigation Desk student staff
  • Providing oversight for the activities of the space including opening and closing procedures, and emergency response.

20% Technology Support, including:

  • Basic troubleshooting and assisting with the conference rooms and the huddle rooms for the LSA Addition
  • Assisting the LSA Opportunity Hub staff with the basic technology needs for their conference and huddle rooms.
  • Circulation of basic Loan Equipment such as laptops and calculators

10% Manager of Patron Services Support, including:

  • Reporting encountered issues with individuals or resources
  • Providing feedback on current and possible policies and processes
  • Reporting when the Navigation Desk is low on necessary supplies

Required Qualifications*

  • High School Graduate or equivalent education
  • Exceptional customer service skills
  • Experience and enthusiasm for customer service and helping people
  • Ability to work well with teams
  • Experience working in a diverse environment
  • Excellent organizational, communication, and interpersonal skills
  • Detail-oriented
  • Ability to learn quickly
  • Ability to work well without direct supervision

Desired Qualifications*

  • Bachelor’s degree
  • Some experience working in a library or learning centers

Work Schedule

  • FTE # 1: Sunday-Thursday Mornings and Afternoons
  • FTE # 2: Tuesday-Saturday Afternoons and Evenings

Additional Information

The College of Literature, Science, and the Arts seeks to recruit and retain a diverse workforce as a reflection of our commitments to serve the diverse people of Michigan, fulfill the College’s Guiding Principles, and sustain the excellence of LSA.  

To learn more about diversity, equity, and inclusion visit https://lsa.umich.edu/lsa/dei.html

To learn more about LSA’s Guiding Principles visit http://lsa.umich.edu/lsa/faculty-staff/human-resources/lsa-staff-guiding-principles.html

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.


Posted on 6/10/2021

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