LSA Technology Services is looking for an enthusiastic, motivated, and customer service oriented individual to join our LSA Navigation Desk support team. This is the hub of our support organization and we triage support requests for all aspects of the college.
This position will involve providing customer service to students, faculty staff and visitors to LSA building. ; assisting the Manager of Technology Library and the Circulation Supervisor in providing oversight of the day-to-day activities of the LSA Navigation Desk; providing some direction/instructions and support for the student employees; assisting the Manager of Technology Library team and the Circulation Supervisor in organizing and providing training for new and existing student employees; providing basic Equipment Loan services (checking out equipment, maintaining the loan equipment, etc) and assist with the operation of other Loan Centers if needed.
Individuals in this position will be expected to participate in continuous service improvement projects and skills development to gain expertise in support centers, customer service, policies, processes, and the upkeep of loan equipment.
There are two positions open for this posting:
Primary areas of responsibility are:
50% Customer Services, including
20% Oversight of the activities and student staff, including
20% Technology Support, including:
10% Manager of Patron Services Support, including:
The College of Literature, Science, and the Arts seeks to recruit and retain a diverse workforce as a reflection of our commitments to serve the diverse people of Michigan, fulfill the College’s Guiding Principles, and sustain the excellence of LSA.
To learn more about diversity, equity, and inclusion visit https://lsa.umich.edu/lsa/dei.html
To learn more about LSA’s Guiding Principles visit http://lsa.umich.edu/lsa/faculty-staff/human-resources/lsa-staff-guiding-principles.html
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Posted on 6/10/2021