The Art of Giving Great Service: How Zingerman's Treats Customers Like Royalty

  • June 22, 2016
  • 10:00 AM - 12:00 PM
  • Durand Union Station, Durand
  • 32

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The Art of Giving Great Service:

How Zingerman's Treats Customers Like Royalty

Wednesday, June 22
10:00 to 12:00

Zingerman's Deli in Ann Arbor has set the standard for great customer service in the specialty foods industry. This success has come from combining an innovative service philosophy with practical working systems, both of which ZingTrain will share in this workshop.

Zingerman's approach has been successfully applied in wide variety of businesses and non-profits that are committed to improving the quality of their customer service, including specialty food and other retailers, banks, insurance agencies, health care providers, museums, schools, and libraries.  

By the end of this workshop, participants will be able to explain Zingerman's approach to customer service and how it can be customized to work within their own organization and be able to call upon a network of peers to help get past roadblocks.

Registration

$50 Members
$100 Non-Members

Registration is available through June 15 .

Members:  You must log in first to be able to register at the Member price. Please contact the MMA office if you need assistance.

Cancellation Policy: Cancellations must be made by the registration deadline to receive a refund.  

The Michigan Museums Association is supported in part by an award from the Michigan Arts and Culture Council

Thank you to our Partners!


Michigan Museums Association 313-334-7643 PO Box 5246, Cheboygan, MI 49721 lcbrisson@michiganmuseums.org

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