The Art of Giving Great Service: How Zingerman's Treats Customers Like Royalty

Ann Arbor is famous for many things, not the least of which is Zingerman's Deli, known for its incredible food and amazing customer service. Join us for a post-conference workshop that taps into the genius that is Zingerman's.

Zingerman's has set the standard for great customer service in the specialty foods industry.  This success has come from combining an innovative service philosophy with practical working systems, both of which ZingTrain will share in this workshop.  Zingerman's approach has been successfully applied in wide variety of businesses and non-profits that are committed to improving the quality of their customer service, inlcluding specialty food and other retailers, banks, insurance agencies, health care providers, museums, schools, and libraries.  By the end of this workshop, participants will be able to explain Zingerman's approach to customer service and how it can be customized to work within their own organization and be able to call upon a network of peers to help get past roadblocks.

Registration

$50 Members
$100 Non-Members

Registration is available through September 16 .

Cancellation Policy: Cancellations must be made by the registration deadline to receive a refund.  

This workshop is made possible by the 

Michigan Council for Arts and Cultural Affairs.