Reservations Coordinator -- Michigan Science Center

The Michigan Science Center is currently seeking a part-time, responsible and dynamic individual to join our Audience Concierge team.  This engaging role is the forefront of our group events customer service by scheduling and managing special on-site events in support our overall value as a community partner, educator, and inspiration to children and adults.  The ideal candidate will be passionate and enthusiastic when describing each Science amenity and program in support of the Michigan Science Center as a Hub for hand-on, transformative experiences that inspires confidence and discovery. 

Daily duties may include, but are not limited to:

  • Booking and confirming groups, scouts, birthday parties and traveling science reservations into current CSRM system
  • Assume responsibility for group arrival and departures in CSRM
  • Respond to departmental needs for meeting, greeting and escorting groups to the designated area for their expected science center experience
  • Establish and maintain a professional working relationship with group contacts (i.e. teachers, administrators) and science center staff
  • Manage groups’ arrival and departure information, venue destinations, and all other amenities that may be required for group visits
  • Generate close out reports for reservations payment received and posted
  • Set tour appointments for potential birthday parties and group visitations site visits
  • Maintaining frequent communication with Visitor Services management team regarding scheduling for all visitations by groups, traveling science, scouts and birthday parties

Qualifications and Education Requirements:

  • Previous customer service experience is a must; three (3) years of related work experience preferred
  • Well organized, able to multi-task and be detail-oriented
  • Self-directed, the ability to take responsibility and accountability, making sound and viable decisions
  • High school diploma required
  • Strong computer skills

Qualified applicants should apply on Indeed at:

The Michigan Science Center is an Equal Opportunity Employer

Posted on the MMA website 5/16.

 The Michigan Museums Association is supported in part by an award from the Michigan Council for Arts and Cultural Affairs and the National Endowment for the Arts.

Michigan Museums Association       313-334-7643       PO Box 5246, Cheboygan, MI 49721

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