Part-time Visitor Services Associates - Fair Lane: Home of Clara and Henry Ford

Posted on 11/16/2022

Job Type: Part-time

Description

Fair Lane: Home of Clara and Henry Ford is seeking part-time Visitor Services Associates. This is a unique opportunity for someone who appreciates history and the outdoors to be part of our team. This is a newly created position that will be part of a small and mighty team. We're hiring to fill several 7.5 hour shifts – perfect for college students or retirees with an interest in working at a National Historic Landmark. All visitor services staff will be cross trained in safety and security, visitor policy, basic grounds and gardens information, and Fair Lane history. 

Each Visitor Services Associate can be scheduled to work up to 28 hours per week, or up to three 7.5 shifts, with opportunities to cover shifts and events as needed by the Estate. These particular shifts will be more Visitor Services oriented from 2:00 PM – 6:00 PM, when the Estate’s grounds are open, but will be more Security oriented from 6:00 PM – 9:30 PM, when the Estate’s grounds are closed.

CURRENTLY AVAILABLE SHIFTS

  • Mondays, 7:00 AM - 2:30 PM
  • Wednesdays, 7:00 AM - 2:30 PM
  • Thursdays, 7:00 AM - 2:30 PM
  • Thursdays, 2:00 PM - 9:30 PM
  • Fridays, 7:00 AM - 2:30 PM
  • Fridays, 2:00 PM - 9:30 PM
  • Saturdays, 7:00 AM - 2:30 PM
  • Sundays, 7:00 AM - 2:30 PM

DUTIES & RESPONSIBILITIES

Visitor Service Functions:

  • Greet and welcome visitors
  • Become an expert in Fair Lane History and understand grounds and gardens
  • Facilitate check-in process for all photography groups, and make them aware of policy
  • Complete all required ongoing training, including but not limited to security training, audience engagement and Fair Lane orientation
  • Be available to answer questions throughout the estate and enforce rules of conduct when needed
  • Perform other duties as assigned during events

Security Functions:

  • Enforce security and safety procedures and protocols
  • Inform visitors of rules, regulations, and proper conduct
  • Report emergencies as well as administer first aid and respond to calls for emergency assistance
  • Investigate situations and write reports detailing incidents
  • Opens and closes the upper and lower gates
  • Participate in training programs for emergency situations, including fire, theft and vandalism
  • Reviews and is familiar with the fire safety and severe weather policies

COMPENSATION

This is an hourly, non-exempt, year-round entry level position with benefits dependent on scheduled hours. Hourly rate is $17 per hour; this position is eligible for overtime pay calculated at 1.5x the agreed upon hourly rate.

Employer sponsored 403(b) retirement plan when scheduled to work more than 20 hours per week that includes an automatic 3% contribution to an employee's retirement account.

EQUAL EMPLOYMENT OPPORTUNITY

Henry Ford Estate is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements

  • Must be comfortable working outside for most of the schedule shift, regardless of weather (rain, snow, heat, etc.)
  • A passion for people, gardens, and history
  • Minimum 1 year experience in a visitor-facing role
  • Must be comfortable with wildlife (e.g. deer and rodents around the grounds)
  • Must be comfortable being in dark spaces (e.g. the Main House) alone while doing Security rounds
  • Demonstrated customer service skills
  • High school diploma required; relevant coursework from an accredited college or university strongly preferred
  • Ability to work with individuals from a wide variety of ethnic, cultural, and economic backgrounds
  • Good written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information
  • Ability to identify and positively resolve visitor issues in the moment; strong decision-making skills necessary
  • Good attendance and reliability
  • Flexibility to work some weekends, holidays, and special events as necessary

 PHYSICAL REQUIREMENTS

  • Must be able to stand and move around public areas of the Estate for extended periods of time

BACKGROUND & REFERENCE CHECKS

  • All offers of employment at Henry Ford Estate are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates. Background checks include Prior Employment Verification, Personal and Professional Reference Checks, Educational Verifications, and Criminal Conviction Reviews.
  • A criminal conviction will not result in an instant withdrawal of an employment offer. Henry Ford Estate considers the nature of crimes and their relationship to positions, the time since conviction, and the number of convictions when deciding if a candidate has clear results.

Salary Description

$17/hour


The Michigan Museums Association is supported in part by an award from the Michigan Arts and Culture Council

Thank you to our Partners!


Michigan Museums Association       313-334-7643       PO Box 5246, Cheboygan, MI 49721      lcbrisson@michiganmuseums.org

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