Education and Volunteer Coordinator - Holland Museum

Classification: Department: Education Full Time, Regular

Reports to: Education & Community Programs Manager

Salary Range: $29,500 - $32,500

Status: Exempt

Date Written: March 2021

The Holland Museum is an equal opportunity, equal access employer that is fully committed to diversity, equity, access, and inclusion in the workplace.

Basic Purpose

Responsible for coordinating and evaluation of all school and group tours at the Holland Museum, the organization and management of the Smithsonian Spark!Lab interactive learning space, and the recruitment and coordination of museum volunteers.

Responsibilities and Accountabilities

School and Group Educational Experiences

• Coordinate group tour logistics, including meeting and checking in school and adult tour groups, overseeing all tour reservations, invoicing and collecting payment, and collecting, maintaining, and reporting school and adult tour visitation numbers.
• As part of the Education Committee, assist in the development, implementation, and evaluation of engaging and interactive school tours and programs that align with state curriculum standards and that are inclusive in language and content.
• Assist in the promotion of educational programs and group tours to schools, teachers, tour companies and other organizations.

Volunteers

• Coordinate, assign, and manage volunteers for tours, programs, and special events, as well as during all regular operational hours of the Holland Museum sites.
• Work with Education and Community Programs Manager to recruit and grow a diverse volunteer corps and assist with their training which will include DEI language and touring techniques.
• Develop, maintain, and distribute relevant, thorough volunteer job descriptions. 
• Maintain the volunteer database; evaluate volunteers; track and reward volunteer service.
• Plan seasonal volunteer celebrations, regular volunteer meetings, trainings, and field trips, and actively develop new, creative ways to recognize volunteers.
• Maintain a regular, friendly presence at the Holland Museum and the Cappon House/Settlers House sites and build positive relationships through daily interaction with volunteers.
• Manage volunteer line-items in the Education Department budget.
• Maintain and regularly update volunteer training materials, informational binders, and volunteer program promotional materials to focus on telling a more diverse narrative through tours, programs, and the collection.
• Support a positive visitor experience by staffing volunteer positions when needed.

Spark!Lab and Exhibits

• Create monthly staff schedule and supervise Spark!Lab volunteers and interns; assist in staffing Spark!Lab as needed.
• As part of the Exhibits Committee, assist in the development of interactive learning opportunities and hands-on activities for all ages and abilities in permanent and temporary exhibits, including Spark!Lab.
• Assist in the development and installation of exhibits and displays as needed.
• Actively participate in the design, planning, and renovation of the permanent galleries to build an inclusive and welcoming experience. 

Community Outreach and Public Programs

• Assist in the development, implementation, and evaluation of community outreach initiatives to share the stories of Holland’s diverse population.
• Work collaboratively with museum staff to analyze target audiences and build appropriate outreach strategies.
• Assist in staffing and developing public programs as needed.

Education and Experience

• A college degree in education, history, museum studies, or related field, or the equivalent combination of education/experience.
• A minimum of one year of professional work experience working with the public in a leadership capacity.
• Experience working with children, adults, and multigenerational groups preferred.
• Oral and written fluency in Spanish is desired.
• Current CPR and First Aid certification is preferred.

Job Knowledge, Skills, and Abilities

• Must be outgoing, with exceptional customer service skills and the ability to work with a diverse public and workforce.
• Creative and collaborative, with analytical and problem-solving skills.
• Capable of working effectively as a member of a highly energized, creative team.
• Ability to establish and maintain positive, effective relationships with a wide variety of people.
• A self-starter with the ability to prioritize continually shifting tasks; reliable and able to follow tasks through to completion and meet tight deadlines.
• Good written and oral communication.
• Ability to understand budgets and work within their parameters.
• Strong personal conviction and interest in social responsibility, diversity, equity, and inclusion.
• Proficient with Microsoft Office, TEAMS, email and web-based research.
• Must be able to lift and carry boxes and other awkward items weighing up to 30 lbs including up and down stairs. Requires intermittent standing, walking and sitting throughout the workday.
• Ability to work weekends, holidays, and evenings, as necessary.
• Valid driver’s license, a satisfactory driving record and current insurance.
• Ability to pass a background check.

Email resume and cover letter to: Michelle@hollandmuseum.org

Posted on 3/8/2021