Education Programs and Outreach Sales Coordinator - Detroit Historical Society (12/13/2021)

Department: Education Programs & Outreach (EPO)

Reports to: Senior Director of Education and Programs

Compensations: $17/hour

Hours: 35 hour work week; flexible scheduling

Detroit Historical Society 

The Detroit Historical Society’s (DHS) mission is to tell Detroit’s stories and why they matter. Founded in 1921, and celebrating its Centennial year, the Society has been bringing together diverse voices and communities to share the narratives of Detroit and its region, helping visitors find their place in the present to inspire a more verdant future. Located in Detroit’s Cultural Center district, the Society administers and develops exhibitions and programming for the Detroit Historical Museum (Midtown) and Dossin Great Lakes Museum (Belle Isle). The team cares for more than 250,000 artifacts in its collection, relying upon a staff of over 50 individuals to bring Detroit’s stories to life.

Position Description

Do you have a passion for connecting people to local culture and a commitment to best-in-class customer service? Then, consider joining the Detroit Historical Society team as our Sales Coordinator for the Education, Programs and Outreach Department (EPO).

As the EPO Sales Coordinator you will be responsible for booking school and group tours and for public program sales. You will connect with existing and potential customers regarding current and future offerings to explain, promote and schedule their experiences: setting expectations before their arrival, preparation for day-of execution and the processing of payments where appropriate. In addition to direct sales, this position will assist in the development of marketing strategies and help identify revenue growth opportunities.

Lastly, the position will assist in greeting tours upon their arrival at a DHS museum or assisting with greeting patrons of public program. All responsibilities are to be performed in an organized manner, with great attention to detail, and a passion for superb customer service that leads to consistent patron satisfaction.

The EPO Sales Coordinator is a full-time hourly, non-exempt position reporting to the Senior Director of Education Programs and Outreach.

Primary Responsibilities

  • Oversee school and group experience bookings from inquiry to payment to check-in
  • Establish a warm and friendly relationship with customers and promptly answer customer inquiries whether in person, via phone or e-mail
  • Manage reservations through Altru database including the recording of payments and the check-in of groups
  • Maintain accurate customer records using Altru database including the Group Sales Calendar and Events Calendar
  • Work diligently to meet sales goals
  • Serve as the main source of internal communication regarding the logistics for tours
  • Be knowledgeable of and prepared to promote all Education and Public Programs experiences
  • Maintain the Company Calendar for education and programs units and lead weekly calendar meeting
  • Compose and forward related correspondence to customers regarding their tour
  • Maintain a secure physical and digital environment for financial transactions
Other Responsibilities
  • Stay up to date regarding events and schedules of Detroit Historical Society activities and programs
  • Generate leads specifically related to school and group tour product offerings
  • Assists EPO team members with the logistics of servicing museum patrons, while present, in the museum, working in conjunction with facilities, visitor experience as well as other units, as appropriate
  • Duties as assigned

Qualifications

  • High school diploma or GED equivalent
  • At least one year working in customer service and sales
  • Proficient computer skills including Office 365 (Word and Excel) and Google Suite
  • Strong oral and written communication skills
  • Is confident, collaborative, highly organized, detail-oriented and efficientGoal oriented
  • Values the maintenance of a professional appearance
  • Is comfortable working in a fluid and ever-evolving work environment

Preferred Qualifications 

  • Previous experience working in a museum or similar cultural arts institution is preferred.
  • Knowledge of/ familiarity with Altru CRM

Work Environment 

  • Museum environment involves both indoor and outdoor working conditions. 
  • Ability to travel between DHS locations, and other travel as required by position responsibilities. 
  • Ability to lift 25 lbs. 
  • Valid driver’s license
  • Willing to undergo a background check
  • There is a standard 35 hour work week; however, flexible work hours are available. Some evening and additional weekend work, related to events and exhibitions, will be required. 

Please send resume and cover to the Human Resources Department at humanresource@detroithistorical.org no later than Monday, December 13, 2021. Please, no phone calls.

EEO Statement  

The Detroit Historical Society seeks to reach a broad and diverse candidate pool when filling vacant positions. We strongly encourage applications from people of diverse backgrounds because we believe that our organization and its work benefit from the perspectives and talents that a diverse staff brings. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability or other applicable legally protected characteristics. 



Posted on 11/24/2021

The Michigan Museums Association is supported in part by an award from the Michigan Council for Arts and Cultural Affairs and the National Endowment for the Arts. 

Thank you to our Partners!

    

Michigan Museums Association       313-334-7643       PO Box 5246, Cheboygan, MI 49721      lcbrisson@michiganmuseums.org

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