Director of Visitor Experience - Edsel & Eleanor Ford House
Reporting to the President & CEO, the Director of Visitor Experience leads, guides and directs the activities associated with crafting a one of a kind guest experience for visitors and guests at Ford House.
Leads the daily operations of the Visitor Center and related visitor-centered areas including visitor services, admissions, shuttle drives, group sales, rentals, museum store, and food service. Supervision of full-time and part-time staff as well as volunteers.
Responsible for the preparation of the Visitor Center and other visitor-centered areas (public spaces, exhibitions, retail, rental space, etc.) for daily operations and logistical management of these areas with support from other departments. Leads the strategic direction and operational policies associated with the various systems and policies used to manage these areas.
Oversees the department that welcomes all visitors and facilitates the visitor experience. The Director is the “ambassador for the museum” engaging daily with visitors and guests through public activities, services and events and ensures a highly positive and memorable experience for visitors.
Will also be responsible for the overall development, training and evaluation of visitor experience customer culture at Ford House. Develop and lead strategies to ensure a welcoming, inclusive, accessible and memorable environment for a diverse range of guests and visitors. Goal of creating a positive visitor experience, increasing return visits, and increasing earned venue.
RESPONSIBLITIES & ACCOUNTABILITIES
Submit cover letter, resume’, and salary requirements to email@example.com.
Posted on the MMA website 5/20/2019.