Director of Experience Fulfillment - Air Zoo (5/20/2019)
Salary Range: $55,000 - $75,000
At the Air Zoo,
Our Pledge is to provide the best experience possible to everyone, every time.
What we do:
With over 100 rare aircraft & spacecraft, amazing hands-on exhibits, amusement park rides, full-motion flight simulators, a state-of-the-art theater experience, educational programs, and much, much more, the Smithsonian-affiliated Air Zoo aerospace & science museum in Portage, MI is unlike any you’ve ever seen! The Air Zoo brings science, technology, engineering, art, and mathematics (STEAM) to life through our roots in aerospace science and provides guests with unique experience each time they walk through the doors. Recently voted the #1 museum in Michigan as well as “Best Place to Take Out-of-Towners” and “Best place to spend the day with your Family”, the Air Zoo is one of southwest Michigan’s top attractions for families and museum enthusiasts.
Our Core Values:
You must be a motivated, energetic, innovative leader ready to creatively build and deliver every facet of the Air Zoo’s guest experience to everyone in southwest Michigan and beyond. This is a great opportunity for a self-driven, high-energy, high-accountability person to significantly impact a very unique, exciting, and growing organization. Visit www.airzoo.org for more information. Email cover letter and resume to firstname.lastname@example.org by May 20, 2019. Equal Opportunity Employer.
Director of Experience Fulfillment Job Description:
1. Project and Team Managementa. Maintain a culture that supports the organization’s mission and core values
b. Develop Managers to highest potential – assist managers to ensure supervision and coordination of individual departments is accomplished
c. Communicate job expectations; planning, monitoring, coaching, counseling, appraising and reviewing job contributions and enforcing policies and procedures
2. Compliancea. Primary liaison with utilities and local government agencies, such as fire, police, health and safety agencies
b. Primary liaison with state and Federal agencies when associated with assets or buildings
c. Primary liaison with Airport management
d. Develop and enforce safety standards across the organization, including workplace safety, building and grounds security, ride operations, shop and tool safety, forklift training and certification and man lift training and certification.
e. Ensure organization conforms to legal standards and best practices for amusement park ride safety, food service, alcohol service, building codes, radioactive material storage and disposal, weapons storage and airport security
3. Organizational Leadership:a. Establish and monitor budgets for each department
b. Develop and own departmental outcomes and metrics
c. Establish and deliver to organizational metrics
d. Represent Experience Fulfillment team at all Board of Trustees meetings and retreats
e. Provide thought leadership in shaping mission, vision, values, strategies, and goals of the Air Zoo
4. Guest Experience Oversight:a. Establish and cultivate a culture of superior customer service with every action and interaction
b. Develop and support Guest Experience standards, dress codes and operational safety policies and procedures, including cash handling and reporting
c. Ensure safety by empowering and engaging everyone to follow safety processes for buildings, grounds, contents, guests and team members
d. Understand operation of ticket and membership sales with ability to support as necessary
e. Technology support of point-of-sale software and hardware
f. Establish culture of continuous improvement
5. Group & Event Sales Oversighta. Approve contracts and provide direction for booking inquiries as necessary
b. Provide direction for facility, event, and equipment pricing and sales
c. Support event delivery as needed
d. Technology support for event software and hardware
6. Operations Oversight
a. Manage relationships with key operations vendors
7. Retail Oversighta. Provide direction for store budget and inventory targets
b. Review monthly sales and provide direction to attain or exceed targets
c. Establish and review metrics
d. Understand the operations of the store, including front line sales support
e. Technology support for point-of-sale software and hardware
8. Fixed Asset Managementa. Long-term capital planning and reporting for Board of Trustees
b. Coordinate use of assets, including location of artifacts in the collection
c. Capital project management oversight
9. Insurancea. Manage purchasing and compliance of Air Zoo’s insurance package:
i. Property, liability, auto, workers comp umbrella, fine arts, aviation liability, cyber, management liability, crime and volunteer policies.
b. Primary contact for Broker relationship
Education and Experience Requirements:
Knowledge, Skills and Abilities Required:
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
Posted on the MMA website 5/7/2019.